Sky q box not loading after reset

[Delprice]

Had numerous issues with sky q box, not loading channels etc, tried the normal switch off to reset but no joy. Then reset hard drive and now box will not boot up . Thinking it's a replacement box required 

[oldfella]

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@Delprice wrote:

Had numerous issues with sky q box, not loading channels etc, tried the normal switch off to reset but no joy. Then reset hard drive and now box will not boot up . Thinking it's a replacement box required 

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Hi @Delprice 

Does the Q box have an Amber led on the front right?

If so have you tried pressing the Standby button (Amber led) on the front of the Q box.
If this turns the Q box on
Try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair.

[Tom-W19]

Hi @Delprice 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Delprice]

New box arrived within 24hrs, all sorted now. Thanks everyone.