Sky q Will not connect to router

[Lolly8]

Sky sent me a new router as part of my upgrade but now drops connection within seconds but only on the sky q. All other devices connect well and no issues 

[oldfella]

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@Lolly8 wrote:

Sky sent me a new router as part of my upgrade but now drops connection within seconds but only on the sky q. All other devices connect well and no issues 

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Hi @Lolly8 

Is it a White Sky Max router you have ??

If it is you need to treat it like a 3rd party router when connecting to your Q box.

[Lolly8]

It is a white router... third party? 
I went out shopping on the Sunday and came back to find it working fine on the Q box 😁 don't understand why I had so much trouble the night before setting it up. Everything else connected well but the sky Q .