Can you elaborate more than "not working " then we might be able to provide some advice?
▪️ I AM NOT A SKY EMPLOYEE ▪️ [I only provide help on the forum boards so Private/Direct Messaging is switched off] ▪️ Sky customer since 2001 with: Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
Posted by a Superuser, not a Sky employee. Find out more
Hi @Rebecca251 I would follow the diagnostics which should lead you to requesting a box swap. We cannot say it enough times, if you do swap your box make sure that you remove your viewing card and also swap the power lead.
