Sky not connecting

[Ellie19]

Hello.

My sky will not connect to the internet 

[Ellie19]

It was working earlier 

[oldfella · Accepted solution]

---

@Ellie19 wrote:

Hello.

My sky will not connect to the internet 

---

Hi @Ellie19

Assume this is your main Q box

Try a Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router.
If you are on Sky broadband you will be asked to press the WPS button on the Sky router. (Not on the Q box as the Network reset will start the main Q box WPS automatically). Make sure you press the WPS button on the Sky router and not the reset button.
if you are on 3rd party (non Sky ) broadband then you need to enter the SSID and password for the router 2.4 Ghz WiFi band.

[Ellie19]

I have tried all this 

[oldfella]

---

@Ellie19 wrote:

I have tried all this 

---

Who is your Broadband supplier @Ellie19 

[Ellie19]

Sky 

[oldfella]

---

@Ellie19 wrote:

Sky 

---

hi @Ellie19 

And are you sure that you pressed the WPS button on the Sky router and not the reset button?