Sky multiroom

[Bideford+user]

Recently cancelled sky multiroom in june of this year and renewed for 24 months for which i am being charged £8 on new contract I keep getting e mails and texts to return equipment which is still in use on new contract if not returned i will be charged £52 for non return Despite repeated calls and e mails to cust service i have been told to ignore them and they will get cancelled Plrase can anyone help

[Daniel0210]

@Bideford+user 

Did you previously have a Sky Q mini box as part of the Multiscreen subscription (Multiroom is for Sky+), and if so have you returned it? 

[MightyQuinn]

Hi @Bideford+user   Did you not receive a Sky Q Mini box when you subscribed to Multiscreen? That is what they are looking for you to return.

[Bideford+user]

No sky engineer suggested we have one when he fixed broadband problem he did it at special price took one from his van and set it up for us Contract ended in june so renewed via cust services for further 24 mnths on new contract and being billed at £8 /mth

[Bideford+user]

No original box was fitted by sky engineer from his van on spec deal when he fixed bb issue Contract ran out in june this year and was renewed for further 24 mths being chsrged at £8 /mth still in use on new contract so not returned

[MightyQuinn]

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@Bideford+user wrote:
Recently cancelled sky multiroom in june of this year

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Hi @Bideford+user   This is what confused us 😀. If you cancelled/renewed that would have triggered a return. This is totally automatic so you can safely ignore the return request. Just a quirk on the Sky systems.

[Bideford+user]

Thank you cust service csnt give me answer i want

[Bideford+user]

Even sent me returns box and paperwork So i should do as sky mumbai call centre says ignore everything

[DaveDrizen]

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@Bideford+user wrote:
No sky engineer suggested we have one when he fixed broadband problem he did it at special price took one from his van and set it up for us Contract ended in june so renewed via cust services for further 24 mnths on new contract and being billed at £8 /mth

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If you only paying £8  month I presume you are only paying for the Sky Q box at that price to get the free to air channels you can't have a Sky subscription  at that price?

[MightyQuinn]

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@DaveDrizen wrote:

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@Bideford+user wrote:
No sky engineer suggested we have one when he fixed broadband problem he did it at special price took one from his van and set it up for us Contract ended in june so renewed via cust services for further 24 mnths on new contract and being billed at £8 /mth

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If you only paying £8  month I presume you are only paying for the Sky Q box at that price to get the free to air channels you can't have a Sky subscription  at that price?

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Hi @DaveDrizen  Have a look at the title. The £8 is purely for the Multiscreen subscription. Incidentally, I am also paying just £8 for my Multiscreen subscription (discounted from £15).