Sky mini won’t connect to internet.

[Size]

Hi all, we have a Sky mini happily connected to our Sky q box. We have a second Sky mini box we can't connect to the internet to pair the device. We've completed factory resets, etc, etc. the symptoms are: 1. If we go through the reset process, we can't move on from the step 1 of 4 action (no button presses do any thing). 2. If we go to the internet settings via the home menu, you can't select the option to choose wi-fi from another provider. 3. If we go into the  engineering section via the 0,0,1 code, both 2.4ghz and 5ghz options are switched off and won't switch on. 4. Also tried to connect via Ethernet, but an ip address wasn't found.

any advice?

[Greenfingers001]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Tom-W19]

Hi Size

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.