Sky mini boxes all broken after update

[Dave+on+the+beach]

Since the recent update to 5u193hm on my sky mini boxes they ate all having connectivity issues.

I've reset the connection

I've tried ethernet and wifi.

I've tried the dumbest troubleshooting on sky's website I've ever seen! 

I have superb Internet at 2.2Gbps with Vodafone and every other device works flawlessly.

So what do I try now? This is the screen is get....

 

[PandJ2020]

---

@Dave+on+the+beach wrote:

I have superb Internet at 2.2Gbps with Vodafone and every other device works flawlessly.

 

---

...except Q to Q connectivity doesn't use your internet connection.  It uses it's own 5GHz mesh at channels 36 to 48 by default.

Ensure your vodaphone router is not using this range.

[oldfella]

Hi @Dave+on+the+beach 

First try rebooting the main Q box and then when this is completely back up and running reboot the mini.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Reboot the mini as above.
If the mini still does not connect reliably try a Network Reset on the mini.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box. If you do this make sure you press the Sky router WPS button and not the router reset button.

Failing all of the above you may need a Sky Q WiFi Booster to position midway between your main Q box and the mini and you will need to contact Sky directly.

[Chodley]

Have you tried a Reactivate? That always works for me when I get that message, which didn't happen for me when this firmware upgrade rolled out but has randomly in the past.

[Andy+Wilkinson]

I have had similar issues after the update. Main Q box freezes with high fan speed after 3-5 mins of operation, crashes all mini boxes and becomes unusable. I have just done a forced update (power off, power on with main button pressed). That was unfruitful. So I went into the engineer menu (settings, 001 select) then did a factory reset. This appeared to work for 10 mins then returned to high fan speed and crashed again. I will now need to contact sky to get the box replaced. Not happy.

[Dave+on+the+beach · Accepted solution]

The Vodafone router is have uses 2.4 5 and 6ghz.

However I found the cause of the issue!

The brand new amazon echos! We replaced all 4 of the echos we had with the newest versions. Put them in the same place as before which was next to the mini boxes. 

One echo failed and that ski mini box suddenly started working properly!! 

So removed the others and they all started working!

So the new echos were messing g with the sky minis!. To be sure I plugged the old echos in and they had no effect on the sky equipment! New ones do! They are now on the other side of the rooms to the sky minis. Everything now works. 

I did discover i can only have 4 sky mini boxes not 5! One very rarely used sky mini was never actually on in the gust bedroom. But hey alls working at last!