Sky mini box stuck on step one

[zulu9213]

Hi, I have just received a new broadband hub from virgin and my mini box is stuck on step one. The main Q box is showing ✔️ on all menus 

[Addie15]

Hi there, zulu9213.  I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Tom-W19]

Hi @zulu9213 

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.