Sky mini box replacement

[Alison-62]

I rang today regarding my sky box upstairs that isn't working, the gentleman told me that I would have a new box within 2 days but online it says 4/5 weeks which isn't acceptable please advise when I will receive my new box

[Daniel0210]

@Alison-62 
You aren’t contacting Sky here. This is a customer ▶️ customer discussion forum where we try to help other customers.

Sounds like Sky have arranged what is called a doorstep box swap so have the faulty mini box disconnected near the front door for when DPD deliver the replacement. 

[PandJ2020]

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@Alison-62 wrote:

 my sky box upstairs that isn't working,

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In what way isn't it working?  There may be alternative to a swap.

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which isn't acceptable please advise when I will receive my new box

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We're other customers here so cannot say for sure.