Sky mini box not working due to network issues

[Yv3]

Sky mini box not connecting due to previous network issues which is now fixed. Have followed through the steps but no joy. 
how do I go about getting an engineer to help? Thank you 

[Tom-W19]

Hi @Yv3 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147