Sky mini box keeps cutting off at 2:30am

[Stacyh88]

My sky q mini box cuts off at 2.30am on the dot every morning, I can't connect it back up until the morning , nothing will get it working. It's literally on the dot!! 

The internet cuts off and a message comes up saying there's an issue with the connection between this mini box and your sky Qbox , there is nothing I can do to connect them back up to watch through the night 

I've checked the settings on my sky box and the main sky q box, none of the settings are in eco or active mode. They are both set to NONE. Is there anything else I can try please?

TIA

[Mr+Flibbles+86]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[oldfella]

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@Stacyh88 wrote:

My sky q mini box cuts off at 2.30am on the dot every morning, I can't connect it back up until the morning , nothing will get it working. It's literally on the dot!! 

The internet cuts off and a message comes up saying there's an issue with the connection between this mini box and your sky Qbox , there is nothing I can do to connect them back up to watch through the night 

I've checked the settings on my sky box and the main sky q box, none of the settings are in eco or active mode. They are both set to NONE. Is there anything else I can try please?

TIA

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Hi @Stacyh88 

Suspect that the main Q box and possibly also the mini are in Eco Standby.

Double check both boxes to confirm.

See the following link.

https://www.sky.com/help/articles/using-the-standby-settings

Change your settings to Active on both boxes.

[Stacyh88]

I've checked, they are both of the off mode 

[oldfella]

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@Stacyh88 wrote:

I've checked, they are both of the off mode 

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Hi @Stacyh88 

Try a Reset Settings in the main Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

When the box is back up and running check that is still in Standby mode None.

[Tom-W19]

Hi @Stacyh88 

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.