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Discussion topic: Sky main event bad quality

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This message was authored by: Steve5710

Sky main event bad quality

My sky sports main event has a poor quality picture and sound since Friday night. Other sky sports channels are fine

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This message was authored by: Daniel0210

Re: Sky main event bad quality

Posted by a Superuser, not a Sky employee. Find out more

@Steve5710 

Any on-screen error message.?

 

I'm also watching Forest v Liverpool, albeit on my mini box in HD and the picture is fine for me.

 

 


▪️ I AM NOT A SKY EMPLOYEE ▪️

NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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This message was authored by: Steve5710

Re: Sky main event bad quality

Watching the same. The picture is fuzzy and the commentary is a second behind. I don't have any message about fault or error

This message was authored by: Daniel0210

Re: Sky main event bad quality

Posted by a Superuser, not a Sky employee. Find out more

@Steve5710 

No picture or sound issues here. 

Perhaps at half time, if you haven’t done it already, it may be worth rebooting the main Sky Q box, then once that’s back up and running do the same with any mini boxes if applicable -
~ Using the remote put your main Sky Q box into standby
~ switch the box off at the plug
~ wait at least 30 seconds and then switch the box back on at the plug
~ follow the on screen instructions
~ when the screen goes blank and the blue Q stops pulsating wait another 30 seconds
~ press the 🏠 button

Allow 5-10 minutes before things hopefully revert back to normal.


▪️ I AM NOT A SKY EMPLOYEE ▪️

NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
This message was authored by: Keith+Berr

Re: Sky main event bad quality

Having same issue, tried rebooting but still the same

Tnt sports is ok

Any issues from sky

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This message was authored by: Steve5710

Re: Sky main event bad quality

I've tried rebooting.. All other channels are fine, just main event.. had the same problem trying to watch a match yesterday

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