Sky hd channels not working

[KarlS90]

I have the sky hd package added onto my bill but I have a few recordings when I go to watch telling me to upgrade my subscription to view in hd

[Daniel0210]

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@KarlS90 wrote:

I have the sky hd package added onto my bill but I have a few recordings when I go to watch telling me to upgrade my subscription to view in hd

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@KarlS90 

Any recent changes to your subscription? Did you have the HD add on when you recorded these programmes or have only only recently added it? 

[KarlS90]

No we already have the HD add on and have done since taking out the package but now can't seem to watch programmes that have been recorded in hd

[Quoman7]

Hi @KarlS90 Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on to reboot?