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Discussion topic: Sky extension box only showing 2 lights

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This message was authored by: PJH6

Sky extension box only showing 2 lights

Since BT broadband upgrade my sky box connection to the second TV only has 2 lights showing so connection keeps dropping off 

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This message was authored by: Laing1

Re: Sky extension box only showing 2 lights

Posted by a Superuser, not a Sky employee. Find out more

@PJH6 wrote:

Since BT broadband upgrade my sky box connection to the second TV only has 2 lights showing so connection keeps dropping off 


@PJH6 If you have a Sky Q booster for your mini box then it needs to be placesd midway between your main box and mini box and needs to be  connected to you main Q box and your mini box. 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV
Google Pixel 10 Pro XL mobile
This message was authored by: oldfella

Re: Sky extension box only showing 2 lights

Posted by a Superuser, not a Sky employee. Find out more

@PJH6 wrote:

Since BT broadband upgrade my sky box connection to the second TV only has 2 lights showing so connection keeps dropping off 


Hi @PJH6 

On any Broadband you can use the WiFi booster to connect to your router or your main Q box.  That's provided it is a Sky Q WiFi booster.

If you main Q box is successfully connected to your router then you can use the Q booster located between your main Q box and the mini.

Assuming the main Q box is connected correctly you need to set up the Q booster as follows.

Position the booster approx midway between the main Q box and the mini.

  1. Hold the WPS button on your booster for 3 seconds until it flashes amber. Then hold the WPS button on the front of your main Q box for 3 seconds until it flashes amber - You'll need to do it within 2 minutes.
  2. After a few minutes, the connected light on the booster should  turn green. You're all set up.

Tip: Need to move your booster after you've connected, don't worry it will automatically reconnect when its moved as long as its within range of your main Q box.

 

Then carry out a Network Reset on the mini.

Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with Q device,
You will be asked to press the WPS button on the Q booster box (not the mini as the Network reset will start the mini WPS automatically).

This message was authored by: HelenMargar

Re: Sky extension box only showing 2 lights

every now & then i have only 2 lights green

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