Sky cinema technical issue

[mattyb77]

I am subscribed to sky cinema. But when I try to watch a film, I select "watch" and I simply have an error message at the top of he screen saying "because if a technical issue your download cannot be completed. Please try again later". This happens no matter which film I select. I am up to date with all my payments for the sky subscription. Any suggestions??

[Quoman7]

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@mattyb77 wrote:

I am subscribed to sky cinema. But when I try to watch a film, I select "watch" and I simply have an error message at the top of he screen saying "because if a technical issue your download cannot be completed. Please try again later". This happens no matter which film I select. I am up to date with all my payments for the sky subscription. Any suggestions??

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Hi @mattyb77 Try rebooting your main SKYQ box by turning the power off at the socket for 30 sec then turn back on to reboot?

[mattyb77]

@Quoman7 tried that and still have the same issue!