Sky card unauthorised problem

[Suelou]

Hi my mums sky box keeps saying there's a sky card not authorised on certain channels when usually she can see them 

[Laing1]

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@Suelou wrote:

Hi my mums sky box keeps saying there's a sky card not authorised on certain channels when usually she can see them 

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@Suelou Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

if that doesn't work

You could try refreshing your viewing card by pressing home > settings > system info > viewing card number > setup > viewing card setup press select to trigger a callback don't worry nothing to do with your phone its only Sky's terminology this will be done over the internet