11 Jul 2023 12:52 PM
Hi my mums sky box keeps saying there's a sky card not authorised on certain channels when usually she can see them
11 Jul 2023 05:13 PM
Posted by a Superuser, not a Sky employee. Find out more
@Suelou wrote:
Hi my mums sky box keeps saying there's a sky card not authorised on certain channels when usually she can see them
@Suelou Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions
if that doesn't work
You could try refreshing your viewing card by pressing home > settings > system info > viewing card number > setup > viewing card setup press select to trigger a callback don't worry nothing to do with your phone its only Sky's terminology this will be done over the internet
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