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Discussion topic: Sky card unauthorised problem

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This message was authored by Suelou This message was authored by: Suelou

Sky card unauthorised problem

Hi my mums sky box keeps saying there's a sky card not authorised on certain channels when usually she can see them 

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This message was authored by Laing1 This message was authored by: Laing1

Re: Sky card unauthorised problem

Posted by a Superuser, not a Sky employee. Find out more

@Suelou wrote:

Hi my mums sky box keeps saying there's a sky card not authorised on certain channels when usually she can see them 


@Suelou Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

if that doesn't work

You could try refreshing your viewing card by pressing home > settings > system info > viewing card number > setup > viewing card setup press select to trigger a callback don't worry nothing to do with your phone its only Sky's terminology this will be done over the internet 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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