Sky boxes not connecting

[Janny]

Both sky Q and mini box have to be unplugged every morning and again if I have been out for a few hours.  I followed online instructions to do software update but still the same

[Brill+Gill]

Hi @Janny, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141