Sky box

[Chris1313]

Having a nightmare been with you over 16 years sky box hard drive not been working for over three weeks can't watch in any other rooms or record ect called sky over two  weeks ago my wife waited in for  a new box all day chased up on day of delivery was told  it was on its way, 5 mins later lady called babk saying you need a site engineer I booked one was told this Saturday and had a text today saying it's now Monday just rand up again lady put me through to support then had a message saying it's closed complete shambles realy need an engineer this Saturday pleasev

[oldfella]

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@Chris1313 wrote:

Having a nightmare been with you over 16 years sky box hard drive not been working for over three weeks can't watch in any other rooms or record ect called sky over two  weeks ago my wife waited in for  a new box all day chased up on day of delivery was told  it was on its way, 5 mins later lady called babk saying you need a site engineer I booked one was told this Saturday and had a text today saying it's now Monday just rand up again lady put me through to support then had a message saying it's closed complete shambles realy need an engineer this Saturday pleasev

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Hi @Chris1313 

Afraid you are not contacting Sky directly here as this is a customer forum.
If you need to contact them you need to persevere by phone.
To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and wait for an agent
https://www.sky.com/help/home