Sky box will not start (orange light) on

[JJ15]

Just can to turn sky in and the box was showing just an orange light and wouldn't turn on. 

Once or twice I got the 'hello, press home when it dissapears', but as soon as the text goes it goes black and the light stays orange. 

I've tried the reset and software update but no difference. Of all the times it could go wrong a few days before Xmas! 

[Tom-W19]

Hi @JJ15 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147