Sky box not working

[MichaelFewer]

Message appearing.

"Please check the power of the device and cable connection status" How do I  fix this?

Thanks

[oldfella]

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@MichaelFewer wrote:

Message appearing.

"Please check the power of the device and cable connection status" How do I  fix this?

Thanks

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Hi @MichaelFewer 

That is a TV message saying basically that it cannot see any device connected to the TV HDMI input.

Remove the HDMI cable ftom the TV and the Q box and then refit it making sure that is corrected fitted.

Check that the TV is switched to the correct HDMI input and try powering on the Q box again.

[MichaelFewer]

Thank you.

This did not rectify the problem.

[GD1]

@MichaelFewer  Using the Sky Q remote try the following commands on the remote Home 1080 Home

This should set the boxes resolution to 1080, then try cycling through the HDMI inputs using your TV remote.