Sky box not working

[S+Rodrigues]

After I disconnected the tv to move furniture and connect back up again ( same place ) my sky tv is not working all plugs are plugged and I restart the box although it has a green light the tv wont come on 

[oldfella]

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@S+Rodrigues wrote:

After I disconnected the tv to move furniture and connect back up again ( same place ) my sky tv is not working all plugs are plugged and I restart the box although it has a green light the tv wont come on 

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Hi @S+Rodrigues 

Remove the Q HDMI cable from both ends and then refit.

Also make sure that the TV is switched to the Q HDMI input and then restart the Q box again.

[Ecosse]

As @oldfella was mentioning, your source may have switched to another HDMI port - use your TV remote to switch through the various sources to see if it picks up the Sky Q box again.

[Tom-W19]

Hi S+Rodrigues

I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Mr+Flibbles+86]

Update – We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks