Sky box need constant reset

[Alice73]

Sky box constantly needs reset to work on TV.

Broadband is working and can access sky go on ipad.

light is green on sky box and sky q box is constantly spinning blue so appears stuck. I have reset multiple times following the instructions. This fixes the problem at that moment but as needs to be done again if the TV is left / turned off

[Jason-]

Good Morning @Alice73, welcome to our Community! 😊

We're sorry to see you're here to report problems with your Sky Q box and we'd like to help get things working again for you. I'll send you an invite to a private chat shortly so just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.
 

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Thanks, Jason