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Discussion topic: Sky box mini not working

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This message was authored by: Tanzin

Sky box mini not working

Sky box mini not working. It came up with an error and unable to fix, but then suddenly now says this. You can't actually press the middle button and get it to action at the sky box.

Remote batteries are ok, so not a remote issue. 

Please help!

 

image.jpg

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This message was authored by: nigea99

Re: Sky box mini not working

Posted by a Superuser, not a Sky employee. Find out more

@Tanzin wrote:

Sky box mini not working. It came up with an error and unable to fix, but then suddenly now says this. You can't actually press the middle button and get it to action at the sky box.

Remote batteries are ok, so not a remote issue. 

Please help!

 

image.jpg


hi @Tanzin 

 

Please may I suggest you try a reset of your remote


Press & Hold the 7 & 9 until the remote's light (red LED above the SKY logo button) flashes 4 times

Until you manage to get to a step where you can re-pair it you will need to make sure it has line of sight of the box as until it is re-paired it uses Infrared

 

Once you get the mini box working again you can re-pair by pressing & holding 1 & 3 together & follow the on screen instructions

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