Sky box hard drive not working

[Annette+weight]

My sky box is hot to touch and I cannot acces any apps or saved programmes, it says there is a problem with the hard drive.  I already followed the instructions from sky to resolve this problem in settings but it hasn't worked.  I need a new sky box.

[oldfella]

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@Annette+weight wrote:

My sky box is hot to touch and I cannot acces any apps or saved programmes, it says there is a problem with the hard drive.  I already followed the instructions from sky to resolve this problem in settings but it hasn't worked.  I need a new sky box.

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Hi @Annette+weight 

If you have already followed the instructions then the answer is in the link

https://www.sky.com/help/articles/sky-q-hard-disk-error-messages