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Discussion topic: Sky+/SKy Q

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88553
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This message was authored by 88553 This message was authored by: 88553

Sky+/SKy Q

‎02 Sep 2024 12:02 PM

Have ordered Sky Q for installation 30th September. My account shows this has alreadytaken place on Aug 28th. and SKy+ has been deleted. How is this possible!

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twilight+princess
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This message was authored by twilight+princess This message was authored by: twilight+princess

Re: Sky+/SKy Q

‎02 Sep 2024 12:31 PM

Posted by a Superuser, not a Sky employee. Find out more

I suspect someone has misread 30th Sept as 30th Aug as the install date so has deleted Sky + by mistake. You most likely have to call Sky via 150 from a Sky phone or use the contact us link.

Virginia.
I don’t work for Sky.
If I have helped then please leave a like.
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nigea99
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This message was authored by nigea99 This message was authored by: nigea99

Re: Sky+/SKy Q

‎02 Sep 2024 12:36 PM

Posted by a Superuser, not a Sky employee. Find out more
@88553 wrote:

Have ordered Sky Q for installation 30th September. My account shows this has alreadytaken place on Aug 28th. and SKy+ has been deleted. How is this possible!

hi @88553 

 

Unless your SKY + box is not working I wouldn't concern yourself

 

BTW although you have ordered SKY Q  I think you may benefit from reading some notes I have made for people considering switching from SKY +/HD to SKY Q

SKY +/HD to SKY Q 

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