Sky Q won't turn on

[Carole2300]

Sky Q stuck on standby 

Tried switching on and off etc changed remote batteries etc

Also when it was working recording kept pausing and buffering and lagging. 

It's hot to touch also

Recordings kept failing at random times 

[Addie15]

Hi there, @Carole2300. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.