Sky Q won’t connect to TV

[Geeston]

Sky Q not turning TV on. 

Have to unplug SkyQ and reconnect to get it to connect to TV.

[MightyQuinn]

Hi @Geeston   Hold down the Sky Q remote power button for 2-3 seconds to turn your TV on or off. The latest remotes flash the led once the command has been sent. You should review the HDMI control on both Sky Q box and TV. Is their anything special about your set up, like long HDMI lead.

[Geeston]

Thanks for your reply

My enquiry should have been more specific.

The TV switches on but with the message - "no signal being received"

I have tried all manner of suggestions from Google but the only thing that works is to disconnect the power to the Sky box,  reconnect and let it go through the start up procedure, once completed the sky box switches off and when I restart it the TV then picks up the signal. 

Will try your hold down the on/off button for a few seconds suggestion and let you know.

Thanks

[Daniel0210]

@Geeston 
No signal and no satellite signal messages are different…

”No signal” messages tend to be generated from your TV and normally means your TV’s not seeing the Sky box on the relevant HDMI input.

With a “no satellite signal” message, check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Otherwise it’s very likely either;
▫️a dish misalignment,
▫️a failing LNB (on the arm of the dish),
▫️water getting into the cabling
so check the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer. If it doesn’t you’ll need to contact Sky to book an engineer appointment.

If you are connected to a communal dish you need to liaise directly with your building management company or landlord who will have their approved engineers to contact direct.

It’s worth mentioning that:

🔹 a misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels (amongst the first to be affected may be TNT or GB News),

🔹 wind, rain or snow can affect the satellite signal and following adverse weather wait times for an engineer will probably be significantly longer.

🔹a Sky Q box requires a periodic 'Keep alive' signal that is delivered via the satellite so if that isn’t received the box will close down until the satellite signal is restored.