27 Jan 2024 11:12 PM
I had a Sky Q box and mini box installed a couple of days ago. We have EE broadband and 3 Nest wifi pods, one wired in to the main box and the other two around the house. Broadband strong 300mbps and no previous issues but now the Sky Q box keeps dropping internet connection and the mini box won’t connect to the Sky Q main box. I gather that this may have to do with the Sky Q box also sending out a mesh wifi that conflicts with the Google Nest mesh. Any thoughts or suggestions to fix will be much appreciated.
28 Jan 2024 12:03 AM
Posted by a Superuser, not a Sky employee. Find out moreIt won't use the nest mesh apart from (if you're lucky) the Q to internet connection.
Can you move that wifi away from the channel the Q uses (36)?
28 Jan 2024 08:42 AM
Unfortunately Google Nest channels can't be changed.
28 Jan 2024 09:52 AM - last edited: 28 Jan 2024 09:52 AM
Posted by a Superuser, not a Sky employee. Find out more
@0wa1n wrote:Unfortunately Google Nest channels can't be changed.
A quick google suggests they use the same channel range as Q.
The best solution, if possible, would be to disable Q WiFi and connect all Q units via ethernet to a nest.
28 Jan 2024 10:12 AM
This solution might not work for everyone but I have moved the Google Nest node to other side of room out of direct sight of the main Q box & it seems to have sorted it all out. Main Q connected & mini also working fine.
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