Sky Q wifi connection

[ChrisNewman]

Sky Q box (about 4 years old hardware version 32B108)

Connection to Google wifi, broadband speed appx 72mb/19mb

Streaming has become next to impossible on all platforms inc iPlayer, Apple TV+, Amazon etc. Freezes, gets to 1% and halts or simply says connection error.

Use the smart TV interface instead no problems at all. Slick and quick. 

Got 2 Sky Mini boxes around the house and no problem usings streaming services on them. 

Can it be the box?

[oldfella]

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@ChrisNewman wrote:

Sky Q box (about 4 years old hardware version 32B108)

Connection to Google wifi, broadband speed appx 72mb/19mb

Streaming has become next to impossible on all platforms inc iPlayer, Apple TV+, Amazon etc. Freezes, gets to 1% and halts or simply says connection error.

Use the smart TV interface instead no problems at all. Slick and quick. 

Got 2 Sky Mini boxes around the house and no problem usings streaming services on them. 

Can it be the box?

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Hi @ChrisNewman 

Try a Reset Settings in the main Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.