Sky Q to Freesat

[Torque]

Guys

Trying to set up a Freesat 4k box to replace my sky q box which ends soon.

Plugging the 2 sat cables over its telling me no signal detected.

Any ideas please ??

[nigea99]

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@Torque wrote:

Guys

Trying to set up a Freesat 4k box to replace my sky q box which ends soon.

Plugging the 2 sat cables over its telling me no signal detected.

Any ideas please ??

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hi @Torque 

the Freesat 4K boxes can be a little temperamental at first with the wideband LNBs that SKY Q uses

Please see some steps that our kind user here - @Godfrey  - has found that seem to work for most people

Freesat4K steps 

[Torque]

Thanks. I will give it a go.

I had read that you may have to leave it overnight to receive a signal. Is this correct ?

Are Freesat aware of this ? No mention on their site, and of course its Saturday so cant ring them.

[nigea99]

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@Torque wrote:

Thanks. I will give it a go.

I had read that you may have to leave it overnight to receive a signal. Is this correct ?

Are Freesat aware of this ? No mention on their site, and of course its Saturday so cant ring them.

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@Torque 

I think the overnight  element that we used to mention is the part mentioned in the steps regarding 30 minutes so probably the 30 mins or so maybe all that is necessary.

I have no idea whether Freesat are aware.  

[Torque]

Ill leave it switched on for a couple of hours then stby/on and see if it sorts it.

In settings it sees the LNB etc but when i do a Chan scan it says no signal.

Thanks for your help.

[Godfrey]

@Torque   This is where I found the advice that I posted;

Freesat box initially cannot find Wideband LNB signals 

Godfrey.

[Torque]

Thanks.

Looking in settings my software version is v.1.4.3 which is old so it looks like it needs an update to v1.5.0 or later.

[Torque]

Thanks guys. Once i had managed to force the box to do a software update all is fine.

Pity Freesat dont ship these with uptodate software. Mine was updated last in Feb 22 !

Thanks again.