Sky Q service error

[SnowyWolf]

So I had an email and on my App both saying there's a problem with my box , I clicked on the app one and it told me that they can't connect to my Sky Q mini box ? The thing is this was sent back last year and I am no longer being charged for it . Any idea what happened???  Update now can't open the " your updates" keeps saying access denied???? 

[LJB-C]

Hello @SnowyWolf, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141