Sky Q remote won’t connect to box

[Lorrane]

I bought a new sky Q remote because my dog chewed the other. 

The new one wont seem to connect, I've tried presssing and holding 7 & 9 four red flashing lighted happen but nothing for when I press and hold 1 & 3. 

also in my sky Q box it's got a constant red lights glowing, usually for when your recording. 

please help ASAP .

thanks,

lorriane Pearson