Sky Q remote control

[Tanat+Rakhimberdi]

The remote control is not working and I tried to fixed with all steps are given in the Help page in the MySky web-site

[Daniel0210]

@Tanat+Rakhimberdi 
If your Sky Q remote is definitely broken/faulty, if you follow this link it should allow you to do some troubleshooting that you may not have tried and then it’ll send you to a form to request a replacement (this is not available for customers in the ROI).
https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch

It’s sometimes a bit quicker to purchase a new one from a retailer / main supermarket.

[Tanat+Rakhimberdi]

Followed the steps that are given in the link - remote control just doesn't react as there's no batteries (I put brand new batteries). Please replace remote control as it is brand new and equipment was set up just recently!

[Daniel0210]

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@Tanat+Rakhimberdi wrote:

Please replace remote control as it is brand new and equipment was set up just recently!

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@Tanat+Rakhimberdi 

You can order one via that link as already stated. This is primarily a customer helps customer forum so you’re not talking to Sky Customer Services here.