Sky Q problems

[ChildofBabylon]

Sky Q installed on Friday at 8am by 11am the box was completely unresponsive.

unplugged it all and restarted and was fine for 10 minutes. Then black screen.

keeps doing the same thing. I've been through all the online help tools, done everything suggested 

Sky haven't sent a new  router so I'm still using the old one I had for sky+

any advice appreciated 

[Mr+Flibbles+86]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Chodley]

Router not relevant

Suspect duff box.

[Mr+Flibbles+86]

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks