Sky Q plays Netflix app but not live tv or any recordings

[Christopher+Daws]

Have tried turning off, leaving and back on but cannot access any live tv or recordings. 
Been like it for a few days, thought it may have been to do with weather but obviously not.

[Invisiblename]

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@Christopher+Daws wrote:

Have tried turning off, leaving and back on but cannot access any live tv or recordings. 
Been like it for a few days, thought it may have been to do with weather but obviously not.

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Have you checked that the cables from the dish into the back of your Sky Q box haven't come loose?

[Christopher+Daws]

Yes I had thanks

[Invisiblename]

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@Christopher+Daws wrote:

Yes I had thanks

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I'll escalate your issue to Sky.

[Laing1]

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@Christopher+Daws wrote:

Have tried turning off, leaving and back on but cannot access any live tv or recordings. 
Been like it for a few days, thought it may have been to do with weather but obviously not.

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@Christopher+Daws what error messages are you seeing on the screen if any ?

[Christopher+Daws]

No error messages at all come up

[Laing1]

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@Christopher+Daws wrote:

No error messages a@t all come up

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@Christopher+Daws You could try resetting the settings in the Q boxes hidden menu.
To enter the hidden menu press the home button and scroll down to settings but do not select settings.
With settings highlighted press 0 0 1
Only Carry out the first Reset being Reset Settings as the others will wipe all recordings.
After the reset you will have to re-pair your remote assuming you are using a bluetooth remote by pressing 1 and 3 together on the remote

[Christopher+Daws]

Thanks, it didn't give an option for reset. All I got was something stating LNB type.

[Tom-W19]

Thanks for escalating. We've sent an invite to @Christopher+Daws.

[Christopher+Daws]

Messaged with someone yesterday but couldn't get home before you closed at 6pm. Link to conversation lost, any chance you could reconnect

[Christopher+Daws]

Was chatting to someone but lost the link

[Invisiblename]

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@Christopher+Daws wrote:

Was chatting to someone but lost the link

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I've escallated this again

[Christopher+Daws]

Lost connection