Sky Q pixelating on all channels

[Dee201]

For the last few days we have had problems on all Sky TV channels with the picture pixelating. I have done all the appropriate checks on the TV itself, the sky box and the WiFi. Other smart TVs in the house work fine, but those via Sky Q box are constantly pixelating on live TV. There is no problem watching programmes via the apps. Any assistance would be great, thanks

[Daniel0210]

@Dee201 

Quite likely either;
▫️a dish misalignment,
▫️a failing LNB (on the arm of the dish),
▫️water getting into the cabling,
▫️very heavy rain
so check the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer. If it doesn’t you’ll need to contact Sky to book an engineer appointment.

If you are connected to a communal dish you need to liaise directly with your building management company or landlord who will have their approved engineers to contact direct.

It’s worth mentioning that:

🔹 a misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels (amongst the first to be affected may be TNT or GB News),

🔹 a Sky Q box requires a periodic 'Keep alive' signal that is delivered via the satellite so if that isn’t received the box will close down until the satellite signal is restored.

[Dee201]

Thank you. These look very helpful and will give them a try.