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Discussion topic: Sky Q not working

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This message was authored by PastyOrrell This message was authored by: PastyOrrell

Sky Q not working

My Sky Q main box has just switched off on its own and won't switch back on. It's not accepting any power

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PastyOrrell
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This message was authored by PastyOrrell This message was authored by: PastyOrrell

Re: Sky Q not working

Anyone there

This message was authored by Dallen9798 This message was authored by: Dallen9798

Re: Sky Q not working

@PastyOrrell 

 

Are there lights at all on the front of your Q box?

 

Have you re-seated the power cable in the back of the box and tried a different socket on the wall?

 

If this all fails your box maybe dead, you will have to contact sky for a replacement.

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My views are my own and I will assist where possible.

Sky Q 2TB UHD, 2X Mini Box, Sky BB UF1, Booster 4

I am just a customer, If I've got something wrong feel free to tell me, If I've something right mark it as an answer
This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: Sky Q not working

Posted by a Superuser, not a Sky employee. Find out more

@PastyOrrell wrote:

Anyone there


Yes, just other customers.  If it's died completely then you'll need to call Sky for a replacement.

 

https://www.sky.com/help/articles/sky-q-box-wont-turn-on

I am just another Sky customer and my views are my own
This message was authored by Laing1 This message was authored by: Laing1

Re: Sky Q not working

Posted by a Superuser, not a Sky employee. Find out more

@PastyOrrell wrote:

Anyone there


@PastyOrrell just for information you are not contacting Sky's customer services on here, this is a customer to customer forum where customers help each other.


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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