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Discussion topic: Sky Q not connecting to sky hub

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This message was authored by Jvv91 This message was authored by: Jvv91

Sky Q not connecting to sky hub

My sky Q box will not connect to my sky hub. I have tried everything after talking to technical support. They've even sent me a booster and it's still not connecting. The wps button is just flashing red. 

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This message was authored by Laing1 This message was authored by: Laing1

Re: Sky Q not connecting to sky hub

Posted by a Superuser, not a Sky employee. Find out more

@Jvv91 wrote:

My sky Q box will not connect to my sky hub. I have tried everything after talking to technical support. They've even sent me a booster and it's still not connecting. The wps button is just flashing red. 


@Jvv91 so if Sky have sent you a booster have you connected the booster to you Q main box by pressing the WPS button on both boxes then you need to connect the booster to the mini box again by pressing the WPS button on both the booster and the mini box 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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