@Sarah530 wrote:
We up graded are wifi to fibre and since then approx 6 months ago the mini box's and sky Q have lost connection constantly. We have had 3 engineers out the latest today and now tonight they have lost connection again.
I am currently on hold with a 40 min wait time 🤦🏼♀️
The service they are supplying is definitely not fit for purpose!!!
Hi @Sarah530
If you have the latest Sky Max router then you need to connect it to to your Q box as if it is a 3rd party router.
This means you need to connect it to your Q box as follows.
First reset your broadband router by holding the Reset on the back of the router until the power light flashes green (about 10 seconds). Don't unplug or switch off your router while it resets. The power light will go green when it's done.
Wait until the router is completely back and running and then try a Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router. Even if reset is not listed there is still an option to connect by WiFi to Sky or 3rd party router
As the max router is like 3rd party broadband then you need to enter the SSID and password for the router 2.4 Ghz WiFi band.
Any minis need to connect by WPS to the main Q box and not the Max hub.
