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Discussion topic: Sky Q minibus has started shutting down by itself

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This message was authored by: Chelsea+mick

Sky Q minibus has started shutting down by itself

My minibus has started turning off and going unresponsive on a regular basis. The only temporary resolution I have found is a power off shutting down but it is starting to be a problem.
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This message was authored by: Laing1

Re: Sky Q minibus has started shutting down by itself

Posted by a Superuser, not a Sky employee. Find out more

@Chelsea+mick wrote:
My minibus has started turning off and going unresponsive on a regular basis. The only temporary resolution I have found is a power off shutting down but it is starting to be a problem.

@Chelsea+mick Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

then

rebooting your mini box 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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This message was authored by: Chelsea+mick

Re: Sky Q minibus has started shutting down by itself

Hi, Thanks for your message. Yes, I've done this but it keeps happening every couple of days which leads me to believe it's a more serious issue.
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