Sky Q mini

[Mary63]

Won't turn on

[MightyQuinn]

Hi @Mary63   Have you tried using the power button on the box itself, to rule out a problem with the remote. Any lights on the box?

[Mary63]

Box won't react to any inputs , no lights

[MightyQuinn]

Hi @Mary63   Have you checked the fuse in the plug and the power cable is seated in the back of the box properly.

[Mary63]

I will check the fuse, power lead definitely properly inserted

[oldfella]

Hi @Mary63 

Work through the following link.  There is reference to mini boxes
https://www.sky.com/help/articles/sky-q-box-wont-turn-on

[Mary63]

Red light is now constantly displayed but sky box still won't turn on

[oldfella · Accepted solution]

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@Mary63 wrote:

Red light is now constantly displayed but sky box still won't turn on

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Hi @Mary63 

Have you tried pressing the Standby button (Amber led) on the front of the mini box.
If this turns the mini box on
With the mini box on with green led try completly resetting your mini Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the mini box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair to TV.

[Mary63]

Yes, red light is still constantly displayed and won't react to any input 

[GeorgeC5]

One of my Mini Boxes would not work - the red light stayed on all the time. I held the RESET button at the back of the box down for at least 20 seconds and it started working again.

[Mary63]

No luck, thanks for suggestion