Sky Q mini problem

[big+daddy007]

My sky Q mini box keeps going to a blue screen. We still have program sound but no pictures. We then have to put it in standby and turn back on again and picture returns. I've tried a proper reset but still having problems.

 A footnote to this we are now experiencing sound problems on the mini box with the sound dropping out at random times.

[Tom-W19]

Hi @big+daddy007 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147