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Discussion topic: Sky Q mini distorted sound

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This message was authored by: Ironlike17

Sky Q mini distorted sound

I have Sky Q and three minis. Upon turning one of them on today the picture works fine but the sound was just like someone playing white noise loudly. Have done a power cycle and still the same. Anything else to try or is this a busted mini? My account is showing a red exclamation mark and there is an issue with your sky Q but none of the steps refer to broken sound. 

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This message was authored by: nigea99

Re: Sky Q mini distorted sound

Posted by a Superuser, not a Sky employee. Find out more

@Ironlike17 wrote:

I have Sky Q and three minis. Upon turning one of them on today the picture works fine but the sound was just like someone playing white noise loudly. Have done a power cycle and still the same. Anything else to try or is this a busted mini? My account is showing a red exclamation mark and there is an issue with your sky Q but none of the steps refer to broken sound. 


hi @Ironlike17 

 

Have you also  tried a power cycle of  your TV ?

 

Eidt : also, if you have not already done it, please may I suggest unplugging the HDMI cable from both TV & SKY Q mini and then re-seating it

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