Sky Q mini box trying to connect to an old Sky router

[GaryGunner]

Hi, I used to have Sky Broadband router but now am back with BT. Have been with BT for last 18months.  I have 4 Sky q mini boxes (know I can only use 2 at a time).  System went down overnight and I rebooted router.  Two boxes connected fine two did not.  The two that did not I noticed were trying to connect to a Sky router, which I assume was my old Sky router.  How do I remove this from the memory of the Sky Q mini box so it only had my BT router and therefore connect automatically during a reboot. 

[oldfella]

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@GaryGunner wrote:

Hi, I used to have Sky Broadband router but now am back with BT. Have been with BT for last 18months.  I have 4 Sky q mini boxes (know I can only use 2 at a time).  System went down overnight and I rebooted router.  Two boxes connected fine two did not.  The two that did not I noticed were trying to connect to a Sky router, which I assume was my old Sky router.  How do I remove this from the memory of the Sky Q mini box so it only had my BT router and therefore connect automatically during a reboot. 

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Hi @GaryGunner 

If you are looking at the SSID in the Networks settings on the mini then this normally refers to a Sky Q WiFi mesh which comes from all connected Q boxes.

On the two boxes that did not connect try a Network reset.

Network Reset found in mini box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your main Q box or another connected mini if nearer.

[nigea99]

hi @GaryGunner 

As the minis connect to a wifi generated by your Main box, if you haven't already done so I suggest trying a power down restart of you main box & then the same on your minis

[GaryGunner]

Hi oldfella,

I have done all the things you suggest before.  I now have the 2 mini boxes that did not connect automatically connected.  What I want to know is how do I delete the reference to my old sky router so that these two mini boxes will connect automatically in future.  Is there a setting on the main Sky Q box that I need to change to remove the reference to the Sky router?

[nigea99]

@GaryGunner You need to be aware that when your provider is not SKy the minis do not connect to your router/wifi but a wifi network generated by the Main Box 

[oldfella]

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@GaryGunner wrote:

Hi oldfella,

I have done all the things you suggest before.  I now have the 2 mini boxes that did not connect automatically connected.  What I want to know is how do I delete the reference to my old sky router so that these two mini boxes will connect automatically in future.  Is there a setting on the main Sky Q box that I need to change to remove the reference to the Sky router?

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Hi @GaryGunner 

It's not the reference to a Sky Router you can see;   It's a Sky Mesh network generated by the Q boxes.

A Network reset will forget previous connections but the Boxes will still show a Sky SSID

[GaryGunner]

Thanks.  Does not really explain why 2 connected automatically and the other 2 did not.  This was after I rebooted router and main Sky Q box. But all connected now anyway.  If same thing happens next time I will raise another query.  Enjoy your weekend.