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Discussion topic: Sky Q mini box not working

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This message was authored by: Andrew300393

Message posted on ‎23 Jun 2026 03:42 PM

Sky Q mini box not working

Hi there - my sky q mini box is not working and hasn't for a good three months. Can I please arrange for an engineer to come round and fix it? Thank you. 

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Avatar for PandJ2020
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This message was authored by: PandJ2020

Message posted on ‎23 Jun 2026 03:51 PM

Re: Sky Q mini box not working

Posted by a Superuser, not a Sky employee. Find out more
@Andrew300393 wrote:

Can I please arrange for an engineer to come 

Not here - we're other customers... Give Sky a call.

 

What does 'not working' mean?  (It may not need an engineer)

I am just another Sky customer and my views are my own even if you don't like the answers
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Avatar for Laing1
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This message was authored by: Laing1

Message posted on ‎23 Jun 2026 05:55 PM

Re: Sky Q mini box not working

Posted by a Superuser, not a Sky employee. Find out more
@Andrew300393 wrote:

Hi there - my sky q mini box is not working and hasn't for a good three months. Can I please arrange for an engineer to come round and fix it? Thank you. 

@Andrew300393 If you have not done so try the following

 

reboot your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

then

reboot your mini box


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV
Google Pixel 10 Pro XL mobile
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