Sky Q mini box not working

[Becky+Marriott]

The mini box is saying it needs a software update. Iv done one on my main box and reset as it has asked. When connecting the mini it's starting update and when getting to the 2nd part it's failing and not working. Iv gone through all trouble shooting and it still won't work

[Greenfingers001]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.  

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147  

[Tom-W19]

Hi Becky+Marriott

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

[Addie15]

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.