0

Discussion topic: Sky Q mini box error

Reply
This message was authored by Towers1981 This message was authored by: Towers1981

Sky Q mini box error

My Sky Q mini box wont play any TV channels since I cancelled my subscription to Premier Sports yesterday. My main box is still fine.

 

It's connected to the internet - I can use apps like Netflix, and it's connecting to the main Sky Q box as it's showing the TV shows I've recorded. But it won't play them, or live TV. All it says is "Please check your subscription entitles you to view this channel on this box. Otherwise,if you're using this box for the first time, please wait a few minutes".

 

I've tried rebooting, and reactiving, but no success. Looked on the community and reset the box via that 1,1,2 combination button press in settings - still no joy. 

Checked my subscription in the MySky App and it's definitely got multi room on still. Can't find any relevant help via that app though.

Very frustrating. Any ideas?

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 90 minutes

New Discussion