Sky Q mini box does not function correctly

[Sky+downgrade]

We have 2 mini boxes. one in the second lounge is not working.  We cannot rewind recordings. Some times we cannot even get the sky on our TV we have to watch main TV programmes no sky 

[Daniel0210]

@Sky+downgrade 
It’s always worth starting with a reboot of the main Sky Q box, then once that’s back up and running do the same with any mini boxes if applicable -
~ Using the remote put your main Sky Q box into standby
~ switch the box off at the plug
~ wait at least 30 seconds and then switch the box back on at the plug
~ follow the on screen instructions
~ when the screen goes blank and the blue Q stops pulsating wait another 30 seconds
~ press the 🏠 button

Allow 5-10 minutes before things hopefully revert back to normal.

If that doesn't work try rebooting your broadband first - then the above.