Sky Q mini box - connection

[Lewis150]

i'm now on my third sky q mini box in around 18 months, the most recent of which was only delivered a couple of months ago. However similar issues are again arising and now when i turn on my tv and sky mini box, it is suggesting there is no internet connection and I have to go through the process of resetting the network settings to get it to connect and be useable (this despite the internet being fine and none of our other devices nor the main sky box all working fine). 

What is causing this as I assume it cannot just be a run of "bad" sky mini boxes

[nigea99]

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@Lewis150 wrote:

i'm now on my third sky q mini box in around 18 months, the most recent of which was only delivered a couple of months ago. However similar issues are again arising and now when i turn on my tv and sky mini box, it is suggesting there is no internet connection and I have to go through the process of resetting the network settings to get it to connect and be useable (this despite the internet being fine and none of our other devices nor the main sky box all working fine). 

What is causing this as I assume it cannot just be a run of "bad" sky mini boxes

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hi @Lewis150 

Who is your ISP - is it SKY or a 3rd party ?

If SKY are you able to advise which router you have ?

Are you restarting your main box or just the mini

Minis are pretty reliable so I suspect they are not the culprit.

[Lewis150]

My internet is not with sky, but I do not think the internet is the problem. Our main sky box works fine, all our phones, ipads, consoles, laptops etc and any other internet device all work without any issues, it only ever affects the sky q mini? 

I have to keep resetting the network connection on that device (not the main sky Q box, just the mini). 

[nigea99]

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@Lewis150 wrote:

My internet is not with sky, but I do not think the internet is the problem. Our main sky box works fine, all our phones, ipads, consoles, laptops etc and any other internet device all work without any issues, it only ever affects the sky q mini? 

I have to keep resetting the network connection on that device (not the main sky Q box, just the mini). 

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hi @Lewis150 

When your ISP is not SKY (& even when it is, with the newer SKY routers) the minis do not connect directly to your wifi

They connect to a wifi generated by the main box

Thus, if you haven't already done so I suggest a full power down restart of the main box. Even though you are not having problems with any other devices I also suggest a power down restart of your router (do this before the Main box & then the mini last)