Sky Q issues

[Paul483]

Turned the box on to be greeted with a heavily pixelated screen. Box is working behind the pixelated screen. Tried restarting the box and get the same result. Mini box upstairs works perfectly. 

IMG_2957.jpeg

 An ideas or help would be much appreciated. 
Thanks

[nigea99]

hi @Paul483 

probably longshots but worth trying:

A full power down of your TV (i.e. unplug / switch off at mains)

Disconnect your HDMI at both ends & re-seat or try a different HDMI cable